Price change tracker for AWS
Amazon Connect price history
AWS changed 121 existing Amazon Connect list prices in 7 publications of the price list, between 2022-01-24 and 2026-06-26: 9 cuts, 3 increases, 109 not like-for-like (unit changed, a $0 price, or a move of more than 11x).
121
price changes
9
cuts
3
increases
12
regions
2026-06-26
latest change published
Service code AmazonConnect. The price list has 45 versions of this service, published 2017-06-26 to 2026-09-11.
Changes per year
Increases (above the line)Cuts (below the line)
| Year published | Changes | Cuts | Increases | Other |
|---|---|---|---|---|
| 2022 | 3 | 0 | 3 | 0 |
| 2023 | 14 | 0 | 0 | 14 |
| 2024 | 48 | 0 | 0 | 48 |
| 2025 | 12 | 0 | 0 | 12 |
| 2026 | 44 | 9 | 0 | 35 |
Other: changes that are not like-for-like (the unit or what the price measures changed, a price started or ended at $0, or it moved more than 11x, usually AWS correcting a placeholder price), and changes too small to show at four decimal places of a percent.
Every publication with a price change
Newest first. Each row is one version of the Amazon Connect price list and the prices it changed.
| Published | Effective | Changes | Cuts | Increases | Other | Median change | Range |
|---|---|---|---|---|---|---|---|
| 2026-06-26 | Jun 2026 | 9 | 9 | 0 | 0 | −60.00% | −60.00% |
| 2026-03-16 | Mar 2026 | 35 | 0 | 0 | 35 | n/a | n/a |
| 2025-06-04 | May 2025 | 12 | 0 | 0 | 12 | n/a | n/a |
| 2024-10-22 | Sep 2024 | 24 | 0 | 0 | 24 | n/a | n/a |
| 2024-06-14 | Jun 2024 | 24 | 0 | 0 | 24 | n/a | n/a |
| 2023-05-18 | May 2023 | 14 | 0 | 0 | 14 | n/a | n/a |
| 2022-01-24 | Jan 2022 | 3 | 0 | 3 | 0 | +900.00% | +900.00% |
Biggest cuts
| Published | Region (example) | AWS description | Term | Old | New | Change | Prices |
|---|---|---|---|---|---|---|---|
| 2026-06-26 | Asia Pacific (Seoul) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% | 9 |
Biggest increases
| Published | Region (example) | AWS description | Term | Old | New | Change | Prices |
|---|---|---|---|---|---|---|---|
| 2022-01-24 | EU (London) | High volume traffic used | On-Demand | $0.0025 | $0.025 | +900.00% | 3 |
One line per price movement: when AWS made the same percentage change to many prices in one publication (often the same item in many regions), it is one line with the count and one example. Only like-for-like changes are ranked: same unit, both prices above $0, and within 11x either way. The 109 changes that are not (unit changes, $0 prices, corrected placeholder prices) are left out of these lists. Large percentages often come from a very small old price. Read the description and both prices before drawing a conclusion.
The 100 most recent price changes
Showing 100 of 121 individual changes, newest first. The publications table above covers all of them. Prices are USD per the AWS unit in the description.
| Published | Effective | Region | AWS description | Term | Old | New | Change |
|---|---|---|---|---|---|---|---|
| 2026-06-26 | Jun 2026 | Asia Pacific (Seoul) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | Asia Pacific (Singapore) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | Asia Pacific (Sydney) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | Asia Pacific (Tokyo) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | Canada (Central) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | EU (Frankfurt) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | EU (London) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | US East (N. Virginia) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-06-26 | Jun 2026 | US West (Oregon) | Outbound Campaigns Email sent | On-Demand | $0.005 | $0.002 | −60.00% |
| 2026-03-16 | Mar 2026 | AWS GovCloud (US-West) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | AWS GovCloud (US-West) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Africa (Cape Town) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Africa (Cape Town) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Africa (Cape Town) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Mumbai) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Mumbai) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Mumbai) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Seoul) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Seoul) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Seoul) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Singapore) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Singapore) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Singapore) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Sydney) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Sydney) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Sydney) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Tokyo) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Tokyo) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Asia Pacific (Tokyo) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | Canada (Central) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | Canada (Central) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | Canada (Central) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | EU (Frankfurt) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | EU (Frankfurt) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | EU (Frankfurt) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | EU (London) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | EU (London) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | EU (London) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | US East (N. Virginia) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | US East (N. Virginia) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | US East (N. Virginia) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2026-03-16 | Mar 2026 | US West (Oregon) | Chat messages used not like-for-like: from a $0 price | On-Demand | $0 | $0.004 | n/a |
| 2026-03-16 | Mar 2026 | US West (Oregon) | End customer minutes used not like-for-like: from a $0 price | On-Demand | $0 | $0.018 | n/a |
| 2026-03-16 | Mar 2026 | US West (Oregon) | Tasks created not like-for-like: from a $0 price | On-Demand | $0 | $0.04 | n/a |
| 2025-06-04 | May 2025 | US East (N. Virginia) | Amazon Connect AI Contact Lens external voice connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US East (N. Virginia) | Contact Lens external voice connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US East (N. Virginia) | External voice transfer connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US West (Oregon) | Amazon Connect AI Contact Lens external voice connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US West (Oregon) | Contact Lens external voice connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US West (Oregon) | External voice transfer connectors not like-for-like: unit changed | On-Demand | $40,000 | $3,100 | −92.25% |
| 2025-06-04 | May 2025 | US East (N. Virginia) | Amazon Connect AI Contact Lens external voice minutes not like-for-like: unit changed | On-Demand | $0 | $0.032 | n/a |
| 2025-06-04 | May 2025 | US East (N. Virginia) | Contact Lens external voice minutes not like-for-like: unit changed | On-Demand | $0 | $0.012 | n/a |
| 2025-06-04 | May 2025 | US East (N. Virginia) | External voice transfer minutes not like-for-like: unit changed | On-Demand | $0 | $0.005 | n/a |
| 2025-06-04 | May 2025 | US West (Oregon) | Amazon Connect AI Contact Lens external voice minutes not like-for-like: unit changed | On-Demand | $0 | $0.032 | n/a |
| 2025-06-04 | May 2025 | US West (Oregon) | Contact Lens external voice minutes not like-for-like: unit changed | On-Demand | $0 | $0.012 | n/a |
| 2025-06-04 | May 2025 | US West (Oregon) | External voice transfer minutes not like-for-like: unit changed | On-Demand | $0 | $0.005 | n/a |
| 2024-10-22 | Sep 2024 | AWS GovCloud (US-West) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | AWS GovCloud (US-West) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Africa (Cape Town) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Africa (Cape Town) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Mumbai) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Mumbai) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Seoul) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Seoul) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Singapore) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Singapore) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Sydney) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Sydney) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Tokyo) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Asia Pacific (Tokyo) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | Canada (Central) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | Canada (Central) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | EU (Frankfurt) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | EU (Frankfurt) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | EU (London) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | EU (London) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | US East (N. Virginia) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | US East (N. Virginia) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-10-22 | Sep 2024 | US West (Oregon) | AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.01 | n/a |
| 2024-10-22 | Sep 2024 | US West (Oregon) | Global Resiliency AMB messages serviced not like-for-like: from a $0 price | On-Demand | $0 | $0.0144 | n/a |
| 2024-06-14 | Jun 2024 | AWS GovCloud (US-West) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | AWS GovCloud (US-West) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Africa (Cape Town) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Africa (Cape Town) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Mumbai) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Mumbai) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Seoul) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Seoul) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Singapore) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Singapore) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Sydney) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Sydney) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Tokyo) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Asia Pacific (Tokyo) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Canada (Central) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | Canada (Central) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | EU (Frankfurt) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | EU (Frankfurt) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | EU (London) | AMB messages serviced not like-for-like: to $0 | On-Demand | $0.01 | $0 | −100.00% |
| 2024-06-14 | Jun 2024 | EU (London) | Global Resiliency AMB messages serviced not like-for-like: to $0 | On-Demand | $0.0144 | $0 | −100.00% |
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Source: AWS Price List API, all historical versions since 2015, normalized by CostPulse. Data last built 2026-10-11. Covers 272 services.
CostPulse is not affiliated with or endorsed by Amazon Web Services. Prices are list prices in USD as AWS published them and do not include discounts, credits, Savings Plans or taxes. Check the AWS pricing pages before making a decision.