Price change tracker for AWS

Contact Center Telecommunications (service sold by AMCS, LLC) price history

AWS changed 1,223 existing Contact Center Telecommunications (service sold by AMCS, LLC) list prices in 34 publications of the price list, between 2017-12-13 and 2026-09-15: 388 cuts, 560 increases, 275 not like-for-like (unit changed, a $0 price, or a move of more than 11x).

1,223
price changes
388
cuts
560
increases
12
regions
2026-09-15
latest change published

Service code ContactCenterTelecomm. The price list has 53 versions of this service, published 2017-06-26 to 2026-09-15.

Changes per year

Increases (above the line)Cuts (below the line)
2017: 2 increases2017: 2 cuts20172018: 42 increases2018: 51 cuts20182019: 6 increases2019: 19 cuts20192020: 40 increases2020: 70 cuts20202021: 10 increases2021: 51 cuts20212022: 10 increases2022: 58 cuts20222023: 446 increases2023: 104 cuts44610420232024: 4 increases2024: 27 cuts20242025: 4 cuts20252026: 2 cuts2026
Price changes per year, by published date. Bar height is the number of individual prices that changed. The table below has the exact counts.
Year publishedChangesCutsIncreasesOther
20174220
20189551422
2019140196115
2020121704011
202179511018
20227258104
202362810444678
2024352744
20255401
2026442042

Other: changes that are not like-for-like (the unit or what the price measures changed, a price started or ended at $0, or it moved more than 11x, usually AWS correcting a placeholder price), and changes too small to show at four decimal places of a percent.

Every publication with a price change

Newest first. Each row is one version of the Contact Center Telecommunications (service sold by AMCS, LLC) price list and the prices it changed.

PublishedEffectiveChangesCutsIncreasesOtherMedian changeRange
2026-09-15Jul 2026 2200−67.41%−67.41%
2026-03-24Mar 2026 420042n/an/a
2025-07-28Jul 2025 1100−33.33%−33.33%
2025-06-26Jun 2025 2200−16.67%−16.67%
2025-03-28Feb 2025 2101−44.20%−44.20%
2024-06-25Jun 2024 1100−71.64%−71.64%
2024-04-26Apr 2024 4220+195.31%−42.72% to +433.33%
2024-02-27Feb 2024 8224−16.87%−42.33% to +8.59%
2024-01-08Oct 2023 222200−24.00%−86.45% to −8.40%
2023-09-28Sep 2023 171561132+115.23%−74.38% to +900.78%
2023-06-26Jun 2023 11417952+54.87%−86.49% to +459.85%
2023-05-25May 2023 3300−51.52%−53.70% to −41.18%
2023-04-27Apr 2023 3342423872+89.48%−53.38% to +980.61%
2023-01-28Jan 2023 6402−78.66%−90.70% to −66.63%
2022-12-17Dec 2022 5036104−28.97%−57.94% to +769.33%
2022-08-15Aug 2022 202000−59.09%−82.85% to −27.60%
2022-06-27Jun 2022 2200−70.13%−70.13%
2021-10-21Oct 2021 182412+28.57%−30.36% to +770.00%
2021-08-27Aug 2021 7502−37.55%−64.19% to −30.87%
2021-04-26Apr 2021 524462−38.25%−85.71% to +150.65%
2021-02-24Feb 2021 2002n/an/a
2020-11-26Nov 2020 3925104−26.24%−80.39% to +257.14%
2020-10-29Oct 2020 2200−67.95%−67.95%
2020-09-21Sep 2020 302910−24.43%−79.30% to +900.00%
2020-06-26Jun 2020 2020+400.00%+400.00%
2020-05-28May 2020 17287+93.28%−49.64% to +400.00%
2020-04-27Apr 2020 3112190+8.50%−72.76% to +400.00%
2019-12-17Dec 2019 134136115−0.11%−85.71% to +530.82%
2019-05-23May 2019 4400−26.41%−26.67% to −26.15%
2019-03-09Mar 2019 2200−59.02%−59.02%
2018-10-11Oct 2018 2200−7.83%−7.83%
2018-06-25Jun 2018 141301−65.75%−78.93% to −51.41%
2018-03-19Mar 2018 7936421+900.00%−90.12% to +900.00%
2017-12-13Dec 2017 4220−11.81%−69.23% to +700.00%

Biggest cuts

PublishedRegion (example)AWS descriptionTermOldNewChangePrices
2023-01-28US East (N. Virginia)Inbound Toll Free minutes for GuatemalaOn-Demand$0.688$0.064−90.70%2
2018-03-19EU (Frankfurt)Inbound Toll Free minutes for DenmarkOn-Demand$0.2643$0.0261−90.12%1
2018-03-19EU (Frankfurt)Inbound Toll Free minutes for GermanyOn-Demand$0.3417$0.0387−88.67%1
2018-03-19US East (N. Virginia)Outbound minutes to SwitzerlandOn-Demand$0.9716$0.1144−88.23%2
2023-06-26Asia Pacific (Tokyo)Inbound Toll Free minutes for IrelandOn-Demand$0.4182$0.0565−86.49%1

Biggest increases

PublishedRegion (example)AWS descriptionTermOldNewChangePrices
2023-04-27Asia Pacific (Tokyo)DID days of use for RomaniaOn-Demand$0.0691$0.7467+980.61%1
2023-04-27Asia Pacific (Seoul)DID days of use for Czech RepublicOn-Demand$0.0693$0.7467+977.49%2
2023-04-27Asia Pacific (Singapore)DID days of use for Czech RepublicOn-Demand$0.0694$0.7467+975.94%2
2023-04-27Asia Pacific (Sydney)DID days of use for Czech RepublicOn-Demand$0.0698$0.7467+969.77%2
2023-04-27Asia Pacific (Tokyo)DID days of use for SpainOn-Demand$0.0702$0.7467+963.68%1

One line per price movement: when AWS made the same percentage change to many prices in one publication (often the same item in many regions), it is one line with the count and one example. Only like-for-like changes are ranked: same unit, both prices above $0, and within 11x either way. The 275 changes that are not (unit changes, $0 prices, corrected placeholder prices) are left out of these lists. Large percentages often come from a very small old price. Read the description and both prices before drawing a conclusion.

The 100 most recent price changes

Showing 100 of 1,223 individual changes, newest first. The publications table above covers all of them. Prices are USD per the AWS unit in the description.

PublishedEffectiveRegionAWS descriptionTermOldNewChange
2026-09-15Jul 2026EU (Frankfurt)EUC1-SK-outbound-minsOn-Demand$0.135$0.044−67.41%
2026-09-15Jul 2026EU (London)EUW2-SK-outbound-minsOn-Demand$0.135$0.044−67.41%
2026-03-24Mar 2026AWS GovCloud (US-West)did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.0022n/a
2026-03-24Mar 2026AWS GovCloud (US-West)did-numbers not like-for-like: unit changedOn-Demand$0$0.03n/a
2026-03-24Mar 2026AWS GovCloud (US-West)outbound-mins not like-for-like: unit changedOn-Demand$0$0.0048n/a
2026-03-24Mar 2026AWS GovCloud (US-West)tollfree-inbound-mins not like-for-like: unit changedOn-Demand$0$0.012n/a
2026-03-24Mar 2026AWS GovCloud (US-West)tollfree-numbers not like-for-like: unit changedOn-Demand$0$0.06n/a
2026-03-24Mar 2026AWS GovCloud (US-West)tollfree-numbers-STD not like-for-like: unit changedOn-Demand$0$0.0081n/a
2026-03-24Mar 2026Asia Pacific (Osaka)APN3-JP-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.003n/a
2026-03-24Mar 2026Asia Pacific (Osaka)APN3-JP-did-numbers not like-for-like: unit changedOn-Demand$0$0.1n/a
2026-03-24Mar 2026Asia Pacific (Osaka)APN3-JP-outbound-mins not like-for-like: unit changedOn-Demand$0$0.078n/a
2026-03-24Mar 2026Asia Pacific (Singapore)APS1-SG-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.004n/a
2026-03-24Mar 2026Asia Pacific (Singapore)APS1-SG-did-numbers not like-for-like: unit changedOn-Demand$0$0.0395n/a
2026-03-24Mar 2026Asia Pacific (Singapore)APS1-SG-outbound-mins not like-for-like: unit changedOn-Demand$0$0.0151n/a
2026-03-24Mar 2026Asia Pacific (Sydney)APS2-AU-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.005n/a
2026-03-24Mar 2026Asia Pacific (Sydney)APS2-AU-did-numbers not like-for-like: unit changedOn-Demand$0$0.1n/a
2026-03-24Mar 2026Asia Pacific (Sydney)APS2-AU-outbound-mins not like-for-like: unit changedOn-Demand$0$0.025n/a
2026-03-24Mar 2026Asia Pacific (Tokyo)APN1-JP-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.003n/a
2026-03-24Mar 2026Asia Pacific (Tokyo)APN1-JP-did-numbers not like-for-like: unit changedOn-Demand$0$0.1n/a
2026-03-24Mar 2026Asia Pacific (Tokyo)APN1-JP-outbound-mins not like-for-like: unit changedOn-Demand$0$0.078n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.0022n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-did-numbers not like-for-like: unit changedOn-Demand$0$0.03n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-outbound-mins not like-for-like: unit changedOn-Demand$0$0.0048n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-tollfree-inbound-mins not like-for-like: unit changedOn-Demand$0$0.012n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-tollfree-numbers not like-for-like: unit changedOn-Demand$0$0.06n/a
2026-03-24Mar 2026Canada (Central)CAN1-US-tollfree-numbers-STD not like-for-like: unit changedOn-Demand$0$0.0081n/a
2026-03-24Mar 2026EU (Frankfurt)EUC1-DE-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.004n/a
2026-03-24Mar 2026EU (Frankfurt)EUC1-DE-did-numbers not like-for-like: unit changedOn-Demand$0$0.1n/a
2026-03-24Mar 2026EU (Frankfurt)EUC1-DE-outbound-mins not like-for-like: unit changedOn-Demand$0$0.012n/a
2026-03-24Mar 2026EU (London)EUW2-GB-did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.004n/a
2026-03-24Mar 2026EU (London)EUW2-GB-did-numbers not like-for-like: unit changedOn-Demand$0$0.03n/a
2026-03-24Mar 2026EU (London)EUW2-GB-outbound-mins not like-for-like: unit changedOn-Demand$0$0.011n/a
2026-03-24Mar 2026US East (N. Virginia)did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.0022n/a
2026-03-24Mar 2026US East (N. Virginia)did-numbers not like-for-like: unit changedOn-Demand$0$0.03n/a
2026-03-24Mar 2026US East (N. Virginia)outbound-mins not like-for-like: unit changedOn-Demand$0$0.0048n/a
2026-03-24Mar 2026US East (N. Virginia)tollfree-inbound-mins not like-for-like: unit changedOn-Demand$0$0.012n/a
2026-03-24Mar 2026US East (N. Virginia)tollfree-numbers not like-for-like: unit changedOn-Demand$0$0.06n/a
2026-03-24Mar 2026US East (N. Virginia)tollfree-numbers-STD not like-for-like: unit changedOn-Demand$0$0.0081n/a
2026-03-24Mar 2026US West (Oregon)did-inbound-mins not like-for-like: unit changedOn-Demand$0$0.0022n/a
2026-03-24Mar 2026US West (Oregon)did-numbers not like-for-like: unit changedOn-Demand$0$0.03n/a
2026-03-24Mar 2026US West (Oregon)outbound-mins not like-for-like: unit changedOn-Demand$0$0.0048n/a
2026-03-24Mar 2026US West (Oregon)tollfree-inbound-mins not like-for-like: unit changedOn-Demand$0$0.012n/a
2026-03-24Mar 2026US West (Oregon)tollfree-numbers not like-for-like: unit changedOn-Demand$0$0.06n/a
2026-03-24Mar 2026US West (Oregon)tollfree-numbers-STD not like-for-like: unit changedOn-Demand$0$0.0081n/a
2025-07-28Jul 2025Africa (Cape Town)$0.02 per Minute - Toll Outbound Call for South Africa in Africa (Cape Town)On-Demand$0.03$0.02−33.33%
2025-06-26Jun 2025Asia Pacific (Singapore)$0.10 per minute - Toll Outbound Call for Philippines in Asia Pacific (Singapore)On-Demand$0.12$0.1−16.67%
2025-06-26Jun 2025Asia Pacific (Sydney)$0.10 per minute - Toll Outbound Call for Philippines in Asia Pacific (Sydney)On-Demand$0.12$0.1−16.67%
2025-03-28Feb 2025Asia Pacific (Singapore)$0.004 per minute - Toll Inbound Call for Vietnam in Asia Pacific (Singapore) not like-for-like: unit changedOn-Demand$0.0815$0.004−95.09%
2025-03-28Feb 2025Asia Pacific (Singapore)$0.05 per minute - Toll Outbound Call for Vietnam in Asia Pacific (Singapore)On-Demand$0.0896$0.05−44.20%
2024-06-25Jun 2024Asia Pacific (Seoul)Outbound minutes to South KoreaOn-Demand$0.1326$0.0376−71.64%
2024-04-26Apr 2024US East (N. Virginia)Inbound Toll Free minutes for ArgentinaOn-Demand$0.0054$0.0288+433.33%
2024-04-26Apr 2024US West (Oregon)Inbound Toll Free minutes for ArgentinaOn-Demand$0.0054$0.0288+433.33%
2024-04-26Apr 2024US East (N. Virginia)Toll free days of use for ArgentinaOn-Demand$0.5$0.2864−42.72%
2024-04-26Apr 2024US West (Oregon)Toll free days of use for ArgentinaOn-Demand$0.5$0.2864−42.72%
2024-02-27Feb 2024US East (N. Virginia)Inbound Toll Free minutes for Venezuela not like-for-like: moved more than 11xOn-Demand$0.017$0.5024+2,855.29%
2024-02-27Feb 2024US West (Oregon)Inbound Toll Free minutes for Venezuela not like-for-like: moved more than 11xOn-Demand$0.017$0.5024+2,855.29%
2024-02-27Feb 2024US East (N. Virginia)Inbound DID minutes for Venezuela not like-for-like: moved more than 11xOn-Demand$0.608$0.0088−98.55%
2024-02-27Feb 2024US West (Oregon)Inbound DID minutes for Venezuela not like-for-like: moved more than 11xOn-Demand$0.608$0.0088−98.55%
2024-02-27Feb 2024US East (N. Virginia)Toll free days of use for VenezuelaOn-Demand$0.75$0.4325−42.33%
2024-02-27Feb 2024US West (Oregon)Toll free days of use for VenezuelaOn-Demand$0.75$0.4325−42.33%
2024-02-27Feb 2024US East (N. Virginia)DID days of use for VenezuelaOn-Demand$0.69$0.7493+8.59%
2024-02-27Feb 2024US West (Oregon)DID days of use for VenezuelaOn-Demand$0.69$0.7493+8.59%
2024-01-08Oct 2023US East (N. Virginia)Outbound minutes to ChileOn-Demand$0.0664$0.009−86.45%
2024-01-08Oct 2023US West (Oregon)Outbound minutes to ChileOn-Demand$0.0664$0.009−86.45%
2024-01-08Oct 2023US East (N. Virginia)Outbound minutes to PeruOn-Demand$0.015$0.0067−55.33%
2024-01-08Oct 2023US West (Oregon)Outbound minutes to PeruOn-Demand$0.015$0.0067−55.33%
2024-01-08Oct 2023US East (N. Virginia)Inbound Toll Free minutes for ChileOn-Demand$0.192$0.1216−36.67%
2024-01-08Oct 2023US East (N. Virginia)Inbound Toll Free minutes for PeruOn-Demand$0.192$0.1216−36.67%
2024-01-08Oct 2023US West (Oregon)Inbound Toll Free minutes for ChileOn-Demand$0.192$0.1216−36.67%
2024-01-08Oct 2023US West (Oregon)Inbound Toll Free minutes for PeruOn-Demand$0.192$0.1216−36.67%
2024-01-08Oct 2023US East (N. Virginia)Inbound DID minutes for PeruOn-Demand$0.01$0.0075−25.00%
2024-01-08Oct 2023US West (Oregon)Inbound DID minutes for PeruOn-Demand$0.01$0.0075−25.00%
2024-01-08Oct 2023US East (N. Virginia)Inbound DID minutes for ChileOn-Demand$0.01$0.0076−24.00%
2024-01-08Oct 2023US West (Oregon)Inbound DID minutes for ChileOn-Demand$0.01$0.0076−24.00%
2024-01-08Oct 2023EU (Frankfurt)Outbound minutes to SwitzerlandOn-Demand$0.1144$0.1−12.59%
2024-01-08Oct 2023EU (London)Outbound minutes to SwitzerlandOn-Demand$0.1144$0.1−12.59%
2024-01-08Oct 2023EU (Frankfurt)Outbound minutes to DenmarkOn-Demand$0.0494$0.044−10.93%
2024-01-08Oct 2023EU (London)Outbound minutes to DenmarkOn-Demand$0.0494$0.044−10.93%
2024-01-08Oct 2023EU (Frankfurt)Outbound minutes to NorwayOn-Demand$0.0891$0.08−10.21%
2024-01-08Oct 2023EU (London)Outbound minutes to NorwayOn-Demand$0.0891$0.08−10.21%
2024-01-08Oct 2023EU (Frankfurt)Outbound minutes to NetherlandsOn-Demand$0.0422$0.038−9.95%
2024-01-08Oct 2023EU (London)Outbound minutes to NetherlandsOn-Demand$0.0422$0.038−9.95%
2024-01-08Oct 2023EU (Frankfurt)Outbound minutes to AustriaOn-Demand$0.0393$0.036−8.40%
2024-01-08Oct 2023EU (London)Outbound minutes to AustriaOn-Demand$0.0393$0.036−8.40%
2023-09-28Sep 2023Africa (Cape Town)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023Asia Pacific (Seoul)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023Asia Pacific (Singapore)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023Asia Pacific (Sydney)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023Asia Pacific (Tokyo)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023EU (Frankfurt)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023EU (London)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023US East (N. Virginia)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023US West (Oregon)UIFN Minutes to LuxembourgOn-Demand$0.0386$0.3863+900.78%
2023-09-28Sep 2023Africa (Cape Town)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023Asia Pacific (Seoul)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023Asia Pacific (Singapore)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023Asia Pacific (Sydney)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023Asia Pacific (Tokyo)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023EU (Frankfurt)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%
2023-09-28Sep 2023EU (London)UIFN Minutes to DenmarkOn-Demand$0.0698$0.5315+661.46%

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Source: AWS Price List API, all historical versions since 2015, normalized by CostPulse. Data last built 2026-10-11. Covers 272 services.

CostPulse is not affiliated with or endorsed by Amazon Web Services. Prices are list prices in USD as AWS published them and do not include discounts, credits, Savings Plans or taxes. Check the AWS pricing pages before making a decision.